Terms of Service

The provider

WP Monitor is provided by WEBDEV SRL, Șos. Pantelimon, nr. 286, bl. 41, et. 8, ap. 30, 021653 Bucharest, Romania, VAT code RO14810481, trade registry number J40/7484/2002. Contact: [email protected].

Our role: WEBDEV SRL is the merchant and direct provider of the WP Monitor service. We sell our own service in our own name; we are not a marketplace, intermediary, distributor or agent for other companies' products or services. Your contract is directly with WEBDEV SRL, which issues the invoice and is responsible for providing the service. Card payments are processed by NETOPIA Payments (NETOPIA FINANCIAL SERVICES S.A.), which acts only as payment processor and is not a party to the contract.

The service

WP Monitor checks websites from the outside, the way a visitor or a search engine sees them: WordPress, plugin and theme versions, signs of malware and spam, blocklists, defacement, speed and caching, and common security settings. With an account you can monitor sites, receive alerts and, depending on your plan, use the other features listed on the plans page.

A scan can only see what is public. It cannot prove that a site is clean or safe, and it can occasionally report a problem that is not one. Reports and fix guides are information to help you, not a guarantee and not a replacement for a security audit.

We work to keep the service available and correct, but we do not promise it will be free of interruptions or errors. We may improve and change the checks and features over time.

Your account

You need a valid email address to create an account. Keep your password and login links to yourself; you are responsible for what happens in your account. Tell us at [email protected] if you think someone else has access to it.

You can delete your account at any time from your profile page. Deleting it also ends any subscription.

Acceptable use

Use WP Monitor for sites you own or manage, or that you have a legitimate reason to check. You must not:

use the service to attack, overload or probe sites or networks, or to get around its daily limits (for example with many accounts or automated requests);
try to break into, disrupt or reverse engineer the service, or access data that is not yours;
use reports to mislead or harm others, for example by publishing false claims about someone's site.

We may limit, suspend or close accounts that break these rules, and block scans that look like abuse. You can report abuse at [email protected] or through the contact form.

Plans, prices and payment

The Free plan costs nothing. Paid plans are monthly subscriptions at the price shown on the plans page when you order. Prices are in euro without VAT; customers in Romania pay in lei with VAT included. VAT is added where the law requires it; companies with a valid VAT ID in another EU country are invoiced without VAT (reverse charge).

A subscription renews every month and is paid in advance, until you cancel it. We will tell you by email at least 30 days before a price change takes effect; you can cancel before then.

Delivery

We do not ship physical products and there are no delivery costs. All services are provided online, on the wp-monitor.com website and by email, at the address used for the order.

Free account: active as soon as you confirm your email address with the link we send you (valid for 24 hours).
Pro and Business plans: activated automatically on your account as soon as NETOPIA Payments confirms the payment, usually within seconds and at the latest within 24 hours. You get a confirmation email, and the new limits and features show on your profile page. Monthly renewals apply the same way on their due date.
WordPress malware cleaning package: once the payment is confirmed we contact you within one business day, by email or phone, for access to the site. The work is done remotely and finished within 24 hours of receiving access; we email you a report of what we fixed.
WordPress maintenance: once the payment is confirmed we contact you within one business day for access to the site; maintenance starts once we have access and continues every month while the subscription is active.

The invoice is sent by email. If you do not receive the confirmation or the service is not active within these times, write to us at [email protected].

Order cancellation policy

Before payment. An order is placed only once NETOPIA Payments confirms the payment. Until then you can cancel it simply by closing or leaving the payment page: nothing is charged. If the payment is declined or not completed, the order is cancelled automatically.

Within 14 days. If you are a consumer in the EU, you can cancel a new order within 14 days without giving a reason, as described under "Right of withdrawal" below.

Cancelling a subscription. You can cancel a subscription at any time, without giving a reason, on your profile page ("Cancel subscription") or by writing to [email protected]. No further payments are taken. You keep the paid features until the end of the period you already paid for, then your account moves to the Free plan. Paid periods are not refunded, except where the law requires it.

Cancellation by us. We may cancel an order if the payment looks fraudulent or the price shown was clearly wrong; we then tell you by email and refund the full amount paid.

Refunds. Any refund is made within 14 days, using the same payment method (to the card you paid with). How long it takes to appear on your account depends on your bank.

Right of withdrawal (consumers)

If you are a consumer in the EU, you may withdraw from a new order within 14 days of ordering, without giving a reason, online on the Withdraw from contract page (also linked in the footer of every page and in the payment confirmation email), or by writing to [email protected]. We confirm receipt of your withdrawal by email right away. We refund your payment within 14 days of receiving your request, using the same payment method.

If you asked us to start the service during those 14 days, we may keep an amount in proportion to the part of the service already provided until you withdrew.

Your data and backups

We process personal data as described in our Privacy Policy. Where a plan includes backups of your site, you remain the owner of that content and are responsible for being allowed to store it with us. Backups are an extra copy: keep your own copy of anything important.

Liability

We are fully liable for damage caused intentionally or by gross negligence, and for injury to life, body or health. Otherwise, our liability is limited to foreseeable damage typical of this kind of contract, and in total to the amount you paid us in the 12 months before the damage occurred. We are not liable for problems on your website that a scan did not detect.

Nothing in these terms limits the rights consumers have under the mandatory law of the country where they live.

Trademarks

WordPress is a registered trademark of the WordPress Foundation. WP Monitor is an independent service of WEBDEV SRL and is not affiliated with, endorsed or sponsored by the WordPress Foundation or Automattic. Other product names mentioned (plugins, themes, hosting and security services) belong to their owners and are used only to describe what a scan found.

Changes to these terms

We may update these terms, for example when we add features or the law changes. We will tell account holders about important changes by email at least 30 days before they apply. If you do not agree, you can cancel and delete your account before then.

Applicable law and disputes

These terms are governed by Romanian law. If you are a consumer, you also keep the protection of the mandatory law of the country where you live. Disputes with businesses go to the competent courts in Bucharest.

Please contact us first at [email protected]: we will try to solve any problem directly. Consumers can also use alternative dispute resolution through the Romanian consumer protection authority ANPC: https://anpc.ro/ce-este-sal/